AI chat for small business

When you run a small business, you are also the copywriter, the customer service team and the HR department. An AI chat can take the first pass at much of that writing and thinking, so you spend minutes instead of evenings. It works best when you give it your real facts and then add your own touch. ChatG is free with a daily allowance of messages, needs no account and works on your phone between customers. Here are the workflows owners find most useful, each with a prompt to open in the chat.

Customers and sales

Most owners start with the writing that customers see every day.

Reply to customer emails and reviews

A calm first draft helps most when a message is frustrating.

Write a polite reply to this customer email. Apologize for [issue], explain what we'll do: [solution], and offer [compensation, if any]. Keep it short, friendly and in the voice of a small [type of business]: [paste customer email]

Try this prompt in the chat or use the Email Writer.

Write product and service descriptions

Ask for two lengths so you have one for listings and one for your website.

Write a description of [product or service] for our [website, menu or listing]. It's for [customer]. What makes it different: [details]. Give a 50-word version and a 120-word version in plain language with no exaggerated claims.

Open this prompt in the chat or use the AI Writer.

Create a customer FAQ

Answering common questions once saves time on every call and message after that.

Draft a customer FAQ for my [type of business] covering opening hours, booking, cancellations, payments and [other topic]. Use these facts: [your details]. Keep each answer to two or three sentences.

Try this prompt in the chat.

Plan a month of social posts

A simple plan beats posting only when you remember.

Make a four-week social media plan for a [type of business] in [town or area], with three posts a week on [platform]. Mix tips, behind-the-scenes posts, customer questions and offers. Give each post a one-line idea and a suggested day.

Open this prompt in the chat and write the captions with the Caption Generator.

Running the business

Behind the counter, the chat can help you think and organize as well as write.

Think a decision through

Ask the chat to question you first. Its questions often matter more than its answer.

I run a [type of business] and I'm considering [decision, e.g. raising prices or opening on Sundays]. Ask me five questions that would help me decide, then list the pros, cons and risks based on my answers.

Try this prompt in the chat.

Write a job ad

Specific ads attract better applicants. Describe a normal day, not just the requirements.

Write a job ad for a part-time [role] at my [type of business] in [location]. Hours: [hours]. Must-haves: [skills]. Nice-to-haves: [skills]. Make it friendly and specific about what a normal day looks like.

Open this prompt in the chat.

Translate notices for customers

For tourists or local communities, a natural translation reads better than a word-for-word one.

Translate this notice for our customers into [language]. Keep it polite and natural rather than word-for-word, and tell me if any phrase might sound odd to native speakers: [paste text]

Try this prompt in the chat or use the Translator. For anything important, ask a native speaker to check.

Turn routines into a checklist

Written routines make it easier to train new staff and to take a day off.

Write a step-by-step opening checklist for my [type of business] that a new employee can follow on their first day. Include these tasks: [tasks you always do]. Group the steps by area and mark anything related to safety or cash handling.

Open this prompt in the chat.

Tips for better results

• Write down your basics once. Keep a short note with your hours, prices, policies and tone, and paste it at the start of a chat.
• Ask for short versions. Customers read on phones. Ask for answers under 80 words when that is enough.
• Reuse what works. Pin your best chats in the sidebar so a good customer reply or job ad is one click away next time.

What to avoid

• Pasting customer personal data. Remove names, phone numbers, addresses and payment details before you paste a message. Your history stays in your browser, but messages are sent to an AI processing service to create answers.
• Treating answers as legal, tax or financial advice. The chat can explain general ideas and help you prepare questions. Contracts, taxes, employment rules and big financial decisions belong with a qualified professional.
• Publishing claims you can't stand behind. Check prices, opening hours, allergen information and anything else a customer may rely on.
• Fake reviews. Never use AI to write reviews or testimonials. Ask real customers instead.
• Sounding like everyone else. Add your name, your story and local details. They are why people choose a small business.

Related tools, guides and prompts

• Guides: AI for small business and AI privacy and safety.
• Tools: Email Writer, AI Writer, Caption Generator and Translator.
• Prompt collections: business prompts, marketing prompts and social media prompts.